Cancellation and Refund Policy

Cancellation

As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. Cancellation of order can be done for Cash on Delivery order if the order is not processed from “LeLe’s Homemade Pizzas & Bakery (lelespizza.com)”. For online payment cancellation of order is not allowed. “LeLe’s Homemade Pizzas & Bakery (lelespizza.com)” has the right to cancel order in such case full refund will be done from the website to the payment method used while placing the order for online payments. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

We reserve the sole right to cancel your order in the following circumstance:

in the event of the designated address falls outside the delivery zone offered by us;
failure to contact you by phone or email at the time of confirming the order booking;
failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
unavailability of all the items ordered by you at the time of booking the order; or

Refunds

You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances: your order packaging has been tampered or damaged at the time of delivery;

>us cancelling your order due to
(A) your delivery location following outside our designated delivery zones;
(B) failure to contact you by phone or email at the time of confirming the order booking; or
(C) failure to contact you by phone or email at the time of confirming the order booking; or
you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

Due to the perishable nature of our products, you must contact us immediately after receiving your order if you are dissatisfied with your purchase. We reserve the right to limit refunds and replacements. All refund amounts shall be credited to your account within 5-7 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card. Our decision on refund shall be at our sole discretion and shall be final and binding.

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(242) 551-7227

LeLe's Homemade Pizza & Bakery
Hudson Street, The Bluff
Eleuthera, The Bahamas

Open: Wednesday to Saturday - 3pm to 9pm

Delivery is available to the settlements of The Bluff, Blackwood, North Eleuthera Airport Area, Lower Bogue, Upper Bogue and The Current. With a minimum purchase of $45BSD, delivery is free to the aforementioned areas. Orders not meeting the minimum purchase are charged a $7BSD delivery fee. Deliveries outside of our scope are welcomed but must meet the minimum purchase order and can be arranged.

Need help? Please contact Lele's Pizza at:

(242) 551-7227
hello@lelespizza.com

Phone and email support is available 9am to 4pm Monday to Friday.

All Transactions are completed in $BSD